FAQ’s

HML have a portal to which you can register and keep up to date with management issues and pay your bill / check your balance. (The Beeches development awaiting portal activation) myhml.co.uk

HML are responsible for the “common areas” of the development as well as individual properties and apartment blocks. They take care of all the day-to-day maintenance, insurance, issues and legislation involved in owning a block of flats or residential estate.

HML manage all the finances and facilities in each apartment block. With an in-depth knowledge of current regulations and legislation.

HML also collect the ground rents and estate management fees.

We are tied in a management contract with HML for 5 years after completion of the last property on the whole development.

Email info.reigate@hmlgroup.com or call 01737 333780

HML prepare a Sales Information packs for individuals selling their house or flat. Sales Packs are usually required by the buyer’s solicitor before exchange of contracts. As this is not a communal service charge cost item, it is payable by the individual seller requesting the information in connection with the sale of their individual property.

Please contact HML info.reigate@hmlgroup.com or 01737 333780

The Sales Pack includes the following information/documents:

▪ Replies to Law Society recommended form LPE1 where the property is a flat (form attached for reference), and replies to FAQs where the property is a house,
▪ Copies of the last 3 years’ certified service charge accounts,
▪ The current estate service charge budget and reserve fund information,
▪ A statement of account for the property being sold,
▪ Insurance policies,
▪ Health and Safety and Fire Risk Assessment Reports,
▪ Major works information/copies of Section 20 Consultation Notices,
▪ Memorandum and Articles of Association for the Management Company, BVCIC
▪ Residents Handbook; and
▪ Post completion requirements.

Outside office hours contact the normal contact address to be forwarded to an out of hours service 01737 333780

If you live on the Countryside Foundry Gardens part of the development a dedicated Out of Hours service is provided for the first 2 years of ownership by countryside please refer to your homeowners handbook section one (emergency number 0345 245 8260).

HML provide a portal (awaiting activation) myhml.co.uk

All maintenance related issues, whether concerning property or landscaping, should be addressed to info.reigate@hmlgroup.com in the first instance.